Frequently Asked Questions
Everything you need to know about booking a nanny in Boracay.
How Does It Work?
How Does It Work?
You make the booking through our website and pay the booking fee online. This reserves the nanny you want as best ones are often booked out. We recommend you stay with the nanny and your kids on the first day you hire them to gain a comfort level. Some parents choose longer.
What Hours Do The Nannies Work?
A typical working day is 8 hours plus 30-60 mins for lunch. Nannies will have their lunch while with the kids.
How Do I Pay The Nanny?
You pay only the booking fee through our platform. Payments to nannies are made direct to them (we do not take a commission). Most nannies prefer to be paid in cash at the start or end of each day, or you can pay a larger sum up front. Payment to nannies should NOT be in arrears at the end of your trip.
Where Does Nanny Care Take Place?
Most independent nannies will stay within the confines of your hotel, unless you agree otherwise. Families should confirm pool and beach plans directly with their chosen nanny. If you want them to visit the Kids Club in station 3, you must pay for travel costs.
What Trust & Safety Measures Are There?
Nannies listed on Boracay Nannies may submit identification, references, police clearances and first aid certifications. Verification badges show documentation has been submitted for review — they do not guarantee suitability, safety or performance. Families are responsible for assessing whether a nanny is right for their needs. Read our Trust & safety guide.
How Do I Contact My Nanny?
You will be given contact details for your nanny once you confirm your booking (phone, whatsapp and email).
What If I Have More Questions?
No problems, send us an email at help@boracaynannies.com.
What If I Need More Hours?
If you need your nanny to work extra hours, contact them during the day to ask them. You should pay an extra 100-150 pesos per hour direct to the nanny. If you need extra days, contact us and we’ll help coordinate availability.
What If I Need To Cancel?
Booking fees are refundable if cancelled 10 days prior to your booking. If you need to reduce days or hours during your trip, contact us on help@boracaynannies.com.
How does The Nanny Happiness Guarantee work?
If your plans change or you're not happy with your chosen nanny, we'll help you connect with another available nanny where possible, or provide a full refund of the platform booking fee (nanny fee refunds are not possible in most cases). See our Happiness Guarantee and marketplace terms.